• 11 Years Asterisk Experience

    dCAP certification

Asterisk Consultancy

Looking for an Asterisk PBX consultant? DMC have dCAP certified Asterisk engineers available to help you at every stage of your Asterisk implementation.

With over 11 years experience, DMC have installed hundreds of Asterisk based systems Worldwide.

Telephone System Design

DMC offer a free consultation to analyse your business telephony requirements and determine how an Asterisk based telephone system can benefit your company.

We work with you to design your telephone system and to develop a plan to ensure the sucessful delivery of your Asterisk project.

Asterisk Custom PBX

Asterisk On-Premises  PBX

Asterisk Hosted PBX

Installation

DMC will install your Asterisk server and configure it with all the required features.

We can supply hardware, software, cabling and will arrange for the installation of telephone lines and Internet connections.

Full documentation of your telephone system will be provided.

Upgrade

Already using Asterisk? We can help you to upgrade your existing Asterisk infrastructure or to re-configure your PBX as your business needs or regulatory requirements change.

Troubleshooting & Debugging

Does your Asterisk system suffer from jittery audio, call drops or system crashes ? Our experienced team can help diagnose and resolve technical problems, configure Quality of Service (QoS), apply patches and secure systems.

With over 11 years experience working with Asterisk, our third line team have extensive knowledge of the Asterisk architecture and source code.

Site Audit

Was your system installed by a former employee or third party? Are you missing vital knowledge about your Asterisk installation ? DMC can help.

Our system administrators can audit your Asterisk deployment and reverse engineer your systems to provide comprehensive system documentation.

The audit includes system health and security checks and we will provide our recommendations for upgrading and developing your system.

Integrations

Want to make Asterisk work with your other business systems? The DMC development team are able to create custom telephony applications or adapt standard features to fit your business requirements.

Our API’s allow application developers to easily enable your business systems for telephony. Here are some ideas:

  • Auto Responders. Automated telephony applications (e.g. balance enquiries, service announcements) to allow customer self-service, maximise the efficiency of your agents and provide a fast response to your clients.
  • CRM Integrations. Create call notes in your favourite CRM system (e.g. SugarCRM, SalesForce, ZohoCRM). Link call recordings to customer records and call contacts at the click of a mouse.
  • Voicemail messages sent to your e-mail inbox, ticketing system, shared folders or document management system.
  • Click-2-Dial. Automatically call your contacts with the click of a mouse,
  • Screen pops. Display caller information (e.g. name, account number, reason for call) on your computer screen as a call comes in.
  • Instant Messaging and online presence integrations.
  • Call Recording and archiving and retrieval systems.

Security

Concerned about the security of your Asterisk PBX ? DMC  can harden your Asterisk system to eliminate security risks from malicious third parties that could result in data theft, data loss or fraudulent calls.

There are many layers to our security model and our systems provide full audit trail and proactive system monitoring.

FreePBX

Need help configuring or upgrading your FreePBX System? Call DMC.

FreePBX is a web-based open source GUI (graphical user interface) that can control and manage an Asterisk PBX system.

FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies.

Not sure where to start? Contact us for advice

0800 862 0181

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