Telephone System Benefits

Business Benefits

Full control of your telephone system configuration and monitoring from an intuitive web-based user interface.
Agile working. Empower your people to work when, where and how they choose, with maximum flexibility and minimum constraints.
Keep your telephone numbers when you move office or switch provider.
Low-cost calls to national, mobile and many international numbers.
Business continuity in the event of a technical problem or disaster.
Multisite deployment. Connect all your business locations to the same telephone system.
Flexible rolling contract options. No long-term contracts, grow and shrink your subscription as your business requirements change.
Comprehensive management information. Call analysis reports, productivity reports, billing reports.
Access anywhere.
First class technical support service. Expert, the friendly UK based technical support team providing a fast response to your enquiries.

Bulk agent management. Easily add agents to groups and queues and update their status.
Real-time monitoring. Listen in to live calls and access real-time reports and statistics.
Improve customer contact experience with better resource planning and intelligent call distribution.

Easy to use web interface for call management.
Access remotely. Facilitates home working.
Access to personal call statistics and recordings. Agents are able to keep track on their performance.
Working efficiency with features like click2dial and auto-answer.

Low support and maintenance costs.
Expert, friendly, UK based support. Our support team is based in our offices in Manchester, UK.
Fast support response.
Telephone and email support. Contact our team by phone or e-mail.
Experienced support team. Our first line team are highly trained telephony experts.
24/7/365 days a year options for businesses that work around the clock.