Telephone System Benefits
Business Benefits
- Full control of your telephone system configuration and monitoring from an intuitive web-based user interface.
- Agile working. Empower your people to work when, where and how they choose, with maximum flexibility and minimum constraints.
- Keep your telephone numbers when you move office or switch provider.
- Low-cost calls to national, mobile and many international numbers.
- Business continuity in the event of a technical problem or disaster.
- Multisite deployment. Connect all your business locations to the same telephone system.
- Flexible rolling contract options. No long-term contracts, grow and shrink your subscription as your business requirements change.
- Comprehensive management information. Call analysis reports, productivity reports, billing reports.
- Access anywhere.
- First class technical support service. Expert, the friendly UK based technical support team providing a fast response to your enquiries.
Line Manager Benefits
- Bulk agent management. Easily add agents to groups and queues and update their status.
- Real-time monitoring. Listen in to live calls and access real-time reports and statistics.
- Improve customer contact experience with better resource planning and intelligent call distribution.
End User Benefits
- Easy to use web interface for call management.
- Access remotely. Facilitates home working.
- Access to personal call statistics and recordings. Agents are able to keep track on their performance.
- Working efficiency with features like click2dial and auto-answer.
Help and Support
- Low support and maintenance costs.
- Expert, friendly, UK based support. Our support team is based in our offices in Manchester, UK.
- Fast support response.
- Telephone and email support. Contact our team by phone or e-mail.
- Experienced support team. Our first line team are highly trained telephony experts.
- 24/7/365 days a year options for businesses that work around the clock.
Not sure where to start? Contact us for advice