Line Manager Benefits
- Bulk agent management. Easily add agents to groups and queues and update their status.
- Real-time monitoring. Listen in to live calls and access real-time reports and statistics.
- Improve customer contact experience with better resource planning and intelligent call distribution.
End User Benefits
- Easy to use web interface for call management.
- Access remotely. Facilitates home working.
- Access to personal call statistics and recordings. Agents are able to keep track on their performance.
- Working efficiency with features like click2dial and auto-answer.
Help and Support
- Low support and maintenance costs.
- Expert, friendly, UK based support. Our support team is based in our offices in Manchester, UK.
- Fast support response.
- Telephone and email support. Contact our team by phone or e-mail.
- Experienced support team. Our first line team are highly trained telephony experts.
- 24/7/365 days a year options for businesses that work around the clock.
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