Telephone System Benefits

Business Benefits

  • Full control of your telephone system configuration and monitoring from an intuitive web-based user interface.
  • Agile working. Empower your people to work when, where and how they choose, with maximum flexibility and minimum constraints.
  • Keep your telephone numbers when you move office or switch provider.
  • Low-cost calls to national, mobile and many international numbers.
  • Business continuity in the event of a technical problem or disaster.
  • Multisite deployment. Connect all your business locations to the same telephone system.
  • Flexible rolling contract options. No long-term contracts, grow and shrink your subscription as your business requirements change.
  • Comprehensive management information. Call analysis reports, productivity reports, billing reports.
  • Access anywhere.
  • First class technical support service. Expert, the friendly UK based technical support team providing a fast response to your enquiries.

Line Manager Benefits

  • Bulk agent management. Easily add agents to groups and queues and update their status.
  • Real-time monitoring. Listen in to live calls and access real-time reports and statistics.
  • Improve customer contact experience with better resource planning and intelligent call distribution.

End User Benefits

  • Easy to use web interface for call management.
  • Access remotely. Facilitates home working.
  • Access to personal call statistics and recordings. Agents are able to keep track on their performance.
  • Working efficiency with features like click2dial and auto-answer.

 Help and Support

  • Low support and maintenance costs.
  • Expert, friendly, UK based support. Our support team is based in our offices in Manchester, UK.
  • Fast support response.
  • Telephone and email support. Contact our team by phone or e-mail.
  • Experienced support team. Our first line team are highly trained telephony experts.
  • 24/7/365 days a year options for businesses that work around the clock.

Not sure where to start? Contact us for advice

0800 862 0181

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